Order process: Click here to learn more about the ordering process. Once you have filled out all the required fields for your order, complete your order by making the payment.
Payment: Our payment system is handled by PayPal. We will start editing your document only when we have received confirmation of your payment. You will be notified of the final estimated time of delivery (ETD) once your payment is confirmed.
Turnaround time: Please refer to the list below for the time you can expect your edited document. Please note that the ETD counter starts when payment is confirmed. Until then, your document remains unedited.
•1-Hour Proofreading: 800 words every hour. For Proofreading, the turnaround time is 1 hour every 800 words or fewer. The turnaround time increases for every 800-word increment. For example, a document with 1,000 words will be delivered within 2 hours.
•1-Hour Copyediting: 400 words every hour. For Copyediting, the turnaround time is 1 hour every 400 words or fewer. The turnaround time increases for every 400-word increment. For example, a document with 1,000 words will be delivered within 3 hours. Copyediting is more in-depth, thus requiring more time and attention.
•No Rush: 3,000 words every 12 hours. No Rush is a combination of Copyediting and Proofreading with turnaround time adjustments for each 3,000-word increment. For example, a document with 12,000 words will be delivered within 48 hours.
•Off-Business Hours: This employs the same turnaround time for your required service—Proofreading or Copyediting—but with a minimal surcharge. Since we are a start-up, we are not yet operating 24/7. What we do is we ask our off-shift editors to take extra workload to accommodate tasks before the next shift starts. If you are in a rush, you may still continue to avail our services with surcharges. You may also choose our No Rush service at no surcharge.
•Day-Off: 10,000 words every 48 hours.We operate on weekends, but for limited hours only. During this period, No Rush is the default service. You also get extra 15% off when you order within this period.
•Holidays: 10,000 words every 48 hours. We observe legal holidays. During holidays, No Rush is the default service. You also get extra 15% off when you order within this period.
Unsupported file types: We edit various file formats, except for LaTex and InDesign. Regular charges apply for documents in Word or PDF. For other file types such as PowerPoint or Excel, please expect a minimal surcharge.
Delivery: You will receive two versions of your document in the e-mail you used to register: one with tracked changes and a clean copy. The e-mail will contain final details about your document or any feedback our editors may have about your document.
Notifications: You will receive e-mail notifications each step of the way, from registration and ordering to payment confirmation and submission of the edited documents.
Return for review: If you think our editors missed some errors in your document or if you feel the changes were not enough (as long as it is within the range of selected service, proofreading or copyediting), you may return your document to us for a free review or reedit, if necessary. However, please note that a reedit or review is still subject to approval. We can accommodate your document for free review if you can report any misses within 30 days. After 30 days since delivery, all returns will be treated as regular orders.
Questions: If you have questions about the changes we have made to your documents, you may send an e-mail to our editors, and they will gladly get back to you within 24–48 hours.
Late delivery: In case of late deliveries, you will automatically receive a discount on your next order.
Free sample: Get a glimpse of our high-quality work by having a sample of your document edited for free. Use the promo code FREESAMPLE for a minimum order of 3 pages or 900 words, whichever is higher, and we will provide you with a 300-word sample edit. If you are interested in sending us a large volume of work or a book with a minimum of 30 pages or 9,000 words, whichever is higher, use the promo code SAMPLEBOOK and we will provide you with a 3-page sample edit. Please do not forget to attach the entire document to get a free sample.
Partial deliveries: For long documents, we can edit and deliver your document in batches. We can send 800 proofread words or 400 copyedited words every hour so you can check your document right away.
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